Privacy Policy

1. Introduction

Welcome to the kno89 Privacy Policy. This document explains how kno89 ("we," "us," "our") collects, uses, stores, and protects your personal information when you access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws and international best practices.

By creating an account, accessing the kno89 Platform, or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use our services and contact us immediately to discuss your concerns.

2. Data Controller

kno89 acts as the data controller for the personal information collected through our Platform. This means we determine the purposes and means of processing your personal data. As the data controller, we are responsible for ensuring that your information is processed lawfully, fairly, and transparently, and that appropriate security measures are in place to protect your data.

For all inquiries, requests, or concerns related to your personal data and privacy, please contact us at the details provided in Section 15 of this Privacy Policy.

3. Information We Collect

kno89 collects several categories of personal information necessary to provide our gaming services, ensure platform security, comply with legal obligations, and enhance your user experience. The information we collect includes:

3.1 Information You Provide Directly

• Account Registration Information: When you create a kno89 account, we collect your full legal name (as it appears on your Indonesian KTP), date of birth, gender, residential address, email address, and mobile phone number.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of your Indonesian KTP (identity card), proof of address documents (utility bills, bank statements), and facial verification photographs (selfies).
• Financial Information: We collect information about your payment methods including bank account details (account holder name, bank name, account number), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account names), and transaction history including deposits, withdrawals, and internal transfers.
• Communication Data: When you contact our customer support team via live chat, email, or WhatsApp, we collect and store the content of your communications, including your questions, complaints, feedback, and our responses.

3.2 Information Collected Automatically

• Gaming Activity: We automatically log your gaming activity including games played, bets placed, wager amounts, winnings and losses, game session durations, and betting patterns.
• Device and Technical Information: We collect information about the devices you use to access kno89, including device type (mobile, tablet, desktop), operating system, browser type and version, IP address, unique device identifiers, screen resolution, and language settings.
• Usage Data: We track how you interact with our Platform including pages visited, features used, links clicked, time spent on various sections, login frequency, and navigation patterns.
• Location Data: We collect your IP address-based geolocation to verify that you are accessing our services from Indonesia and to prevent unauthorized access from restricted jurisdictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze platform performance, and enhance your user experience. See Section 10 for detailed information about our use of cookies.

3.3 Information from Third-Party Sources

• Payment Processors: We receive transaction confirmation and payment status information from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of your KTP and other submitted documents.
• Fraud Prevention Services: We use specialized fraud detection and prevention services that provide risk assessment data to help us identify and prevent fraudulent activities, multiple account creation, and money laundering.

4. How We Use Your Information

kno89 uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Creating and managing your kno89 account
• Processing deposits, withdrawals, and internal fund transfers
• Enabling you to place bets and participate in gaming activities
• Calculating winnings, losses, and account balances
• Providing customer support and responding to your inquiries
• Sending transactional notifications (deposit confirmations, withdrawal status updates)

4.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) to prevent underage gambling
• Complying with KYC and anti-money laundering (AML) regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Maintaining gaming records as required by licensing authorities
• Responding to legal requests and court orders

4.3 Platform Security and Integrity

• Monitoring for suspicious account activity and unauthorized access attempts
• Preventing creation of multiple accounts and bonus abuse
• Detecting collusion, chip dumping, and other forms of gaming fraud
• Protecting against technical attacks including DDoS, SQL injection, and malware
• Investigating Terms & Conditions violations

4.4 Service Improvement and Personalization

• Analyzing platform usage patterns to improve user experience
• Personalizing game recommendations based on your gaming preferences
• Optimizing platform performance and fixing technical issues
• Conducting research and analytics to enhance our services
• Developing new features and gaming options

4.5 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonuses, and special event notifications
• Informing you about new games, features, and platform updates
• Conducting surveys and requesting feedback
• Personalizing promotional content based on your gaming activity

Note: You can opt out of marketing communications at any time by adjusting your account settings or clicking "unsubscribe" in any promotional email.

5. Legal Basis for Processing

kno89 processes your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions you agreed to), including providing gaming services, processing payments, and managing your account.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations including KYC, AML, age verification, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you can withdraw at any time.

6. Information Sharing and Disclosure

kno89 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (Indonesian banks and e-wallet providers) to process deposits and withdrawals
• Cloud hosting providers to store data and maintain platform infrastructure
• Identity verification services to validate KYC documents
• Fraud detection and prevention services to protect platform integrity
• Customer support software providers to manage support tickets
• Email and SMS communication services to send notifications

All service providers are contractually bound to protect your data and use it solely for the purposes we specify. They are prohibited from using your information for their own purposes.

6.2 Legal Requirements

We may disclose your information when required by law or in good-faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Cooperate with law enforcement investigations
• Enforce our Terms & Conditions and other policies
• Protect the rights, property, or safety of kno89, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

7. Data Security Measures

kno89 implements comprehensive security measures to protect your personal information from unauthorized access, use, alteration, or disclosure:

7.1 Technical Security

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Secure Infrastructure: Our servers are hosted in secure, certified data centers with physical access controls, 24/7 monitoring, and redundant systems.
• Firewall Protection: Multi-layered firewalls protect our systems from external attacks and unauthorized access attempts.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing to identify and address security weaknesses.
• Intrusion Detection: Automated systems monitor for suspicious activity and alert our security team of potential threats in real-time.

7.2 Organizational Security

• Access Controls: Employee access to personal data is restricted on a need-to-know basis and protected by strong authentication mechanisms.
• Staff Training: All employees with access to personal data receive regular training on data protection principles and security best practices.
• Data Breach Response: We maintain an incident response plan to quickly address any data security breaches and notify affected users as required by law.

While we employ industry-standard security measures, please remember that no method of electronic transmission or storage is 100% secure. You also play a critical role in protecting your information by keeping your login credentials confidential and not sharing your account with others.

8. Data Retention

kno89 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account remains active, we retain all account information, transaction history, and gaming records.
• Closed Accounts: After voluntary account closure, we retain essential data (account details, transaction records, KYC documents) for a minimum of five (5) years to comply with financial regulations, tax laws, and licensing requirements.
• Legal Requirements: We may retain certain information longer if required by law, regulatory obligations, or to resolve disputes and enforce our agreements.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to honor your opt-out preference.

After the retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right	Description
Right to Access	You have the right to request a copy of the personal information we hold about you.
Right to Rectification	You can request correction of inaccurate or incomplete personal data.
Right to Erasure	You can request deletion of your personal data, subject to legal retention requirements.
Right to Restriction	You can request that we limit how we use your personal information in certain circumstances.
Right to Data Portability	You can request a copy of your data in a structured, machine-readable format.
Right to Object	You can object to processing of your personal data based on legitimate interests or for marketing purposes.
Right to Withdraw Consent	Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to your request within 30 days. Please note that certain rights may be subject to legal limitations—for example, we cannot delete information we are legally required to retain for regulatory compliance.

10. Cookies and Tracking Technologies

kno89 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly, including login authentication and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, currency display, and game favorites.
• Analytics Cookies: Help us understand how users interact with the Platform, which pages are most popular, and where technical issues occur.
• Marketing Cookies: Used to deliver personalized promotional content and measure the effectiveness of our marketing campaigns (only with your consent).

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may limit your ability to use some Platform features.

11. Third-Party Services

The kno89 Platform integrates with third-party services including payment processors, game providers, and analytics tools. When you interact with these services, they may collect information directly from you according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use. kno89 is not responsible for the privacy practices of third-party services.

12. International Data Transfers

While kno89 primarily serves Indonesian players, some of our service providers (cloud hosting, payment processors, game providers) may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to protect your data.

13. Children's Privacy

kno89 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. Parents who believe their child may have provided information to kno89 should contact us immediately.

14. Changes to This Privacy Policy

kno89 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes by:

• Posting a prominent notice on our Platform
• Sending an email notification to your registered email address
• Displaying a pop-up notification upon your next login

The "Last Updated" date at the top of this document indicates when the most recent revision was made. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy regularly.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how kno89 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Request"
• Live Chat: Available 24/7 through the kno89 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal data protection requests (access, deletion, portability), please provide sufficient information to verify your identity, including your registered email address and account username. This helps us ensure we are releasing information only to the rightful account holder.